Overview
This Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to make the shipping experience clear and predictable so you know what to expect from the moment you place an order to the moment it arrives.
Order Processing
Orders are typically processed and shipped within 1–3 days. Processing includes preparing your items, confirming your order details, and handing your package over to the carrier. During busy periods, processing may take slightly longer, and we appreciate your patience.
Please make sure your shipping information is accurate and complete at checkout. If you notice an error after placing your order, contact us as soon as possible through the Contact Us page, and we will do our best to help before your order ships. Once an order has shipped, changes to the address may no longer be possible.
Delivery Time
Estimated delivery time is 6–12 days after your order ships. Delivery times are estimates, not guarantees. Actual delivery may vary depending on your destination, carrier conditions, customs processing, and other factors outside our control.
If your order has not arrived within the estimated window, please reach out through the Contact Us page so we can look into it and help resolve the situation.
Duties and Fees
We cover applicable duties and related fees on your order. You will not be asked to pay additional charges for duties or related fees upon delivery. The price you see at checkout is the price you pay.
Order Tracking
Where tracking is available, we will share tracking information so you can follow your package on its way to you. Tracking updates may take a little time to appear after your order ships, and some destinations may have limited tracking visibility. If you have questions about the status of your order, contact us through the Contact Us page with your order number and we will be glad to check for you.
Delivery Address
Please provide a complete and accurate delivery address at checkout, including any apartment, unit, or suite numbers and any details needed for the carrier to find your location. Orders that cannot be delivered due to an incorrect or incomplete address may be returned to us or may not be recoverable, and this may affect eligibility for a refund. If you realize there is a problem with your address, contact us as soon as possible through the Contact Us page.
Missed Deliveries and Delivery Issues
If a delivery attempt is missed, the carrier may leave instructions for pickup or may attempt delivery again, depending on the destination and carrier. Please follow any instructions provided by the carrier to receive your order.
If your order is marked as delivered but you cannot find it, please check around your delivery location and with neighbors or building staff where applicable, and contact the carrier if needed. If you still need help, reach out through the Contact Us page and we will do our best to assist.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or incomplete, please contact us through the Contact Us page as soon as possible. Include your order number, a description of the issue, and photos where helpful. We will review the situation and work toward a resolution.
Delays Beyond Our Control
While we work hard to get orders to you on time, some delays are outside our control. These may include carrier disruptions, severe weather, customs processing, and other unexpected events. We appreciate your understanding and will keep you informed where possible. If a delay affects your order, contact us through the Contact Us page and we will help however we can.
Currency
All prices on our site and all transactions are in USD. If your payment method is issued in another currency, your bank or payment provider may apply conversion rates or fees. These are outside our control and are not charged by us.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations or to improve clarity. The version posted on this page is the current version and applies to orders placed while it is in effect.
Contact Us
If you have any questions about this Shipping Policy or the status of your order, please reach out through the Contact Us page. Include your order number where possible so we can help you faster. We're here to help and will respond as soon as we can.
